WebHelp is a product of Accent Software Ltd

24 January, 2019 - Thursday



With the use of the Time Recording feature, you will be able to keep track of how long it has taken your company to deal with tasks and requests that may be subject to billing.  You can keep a record of the time spent and have the ability to enter detailed time sheet information, helping you with your billing requirements.

The system is highly configurable in a way that enables you to record different rates for different clients against different services and different workers. This helps when you need to bill a different rate for all of your customers and maybe a different rate based on what the work code is (e.g. a site visit by an expert to your best client may be a higher price than a site visit by a trainee to a smaller client.).



> Aids in client billing based on time spent on requests


> Requests can be marked as time based jobs for billing purposes


> Time sheet detail is recorded for presentation to clients


> Export billing information into your sales ledger


ImageRequest Tracking

ImageSelf-service Portal

ImageKnowledge Base

ImageTime Recording


ImageService Level Agreements

ImageManagement Reporting

Key Features

ImageEmail Notifications

ImageSMS Message Alerts

ImageCustomer Request Submissions

ImageFile Attachments

ImageSLA Integration

ImageWorldwide Access

ImageAlarms and Escalations

ImageManage Staff Schedules and Workloads


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