WebHelp is a product of Accent Software Ltd

25 May, 2018 - Friday

Knowledge Base

 

When dealing with a request, the best action to take is to recall historic resolutions.  This helps to cut the time it takes to resolve the issue by giving your employee a possible solution without having to research in too much depth.  Advanced searches give your staff the opportunity to quickly find resolutions or pointers within the request knowledge base.

 


 

> Local filter allows anyone to find requests quickly

 

> Advanced filter allows for highly specific searches

 

> All resolutions are recorded and can be searched on

 

> Technical resolutions can also be recorded for future use

Modules

ImageRequest Tracking

ImageSelf-service Portal

ImageKnowledge Base

ImageTime Recording

ImageBilling

ImageService Level Agreements

ImageManagement Reporting

Key Features

ImageEmail Notifications

ImageSMS Message Alerts

ImageCustomer Request Submissions

ImageFile Attachments

ImageSLA Integration

ImageWorldwide Access

ImageAlarms and Escalations

ImageManage Staff Schedules and Workloads

News

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