Knowledge Base

When dealing with a request, the best action to take is to recall historic resolutions.  This helps to cut the time it takes to resolve the issue by giving your employee a possible solution without having to research in too much depth.  Advanced searches give your staff the opportunity to quickly find resolutions or pointers within the request knowledge base.

Local filter allows anyone to find requests quickly

Advanced filter allows for highly specific searches

All resolutions are recorded and can be searched on

Technical resolutions can also be recorded for future use