WebHelp is a product of Accent Software Ltd

21 October, 2018 - Sunday

Request Tracking

 

A full history of communications is recorded between your staff and customers and/or internally within your company. This enables your customers to track their own and company's requests, your staff to keep on top of their allocated requests and your company to manage requests quickly and effectively.

 

 

 

> Users can view all of their own or their company's requests and see their progress

 

> Staff/wrokers can view all requests

 

> Local filter helps users find requests quickly

 

> Advanced filter helps to find requests with the help of specific searches

Modules

ImageRequest Tracking

ImageSelf-service Portal

ImageKnowledge Base

ImageTime Recording

ImageBilling

ImageService Level Agreements

ImageManagement Reporting

Key Features

ImageEmail Notifications

ImageSMS Message Alerts

ImageCustomer Request Submissions

ImageFile Attachments

ImageSLA Integration

ImageWorldwide Access

ImageAlarms and Escalations

ImageManage Staff Schedules and Workloads

News

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