Request Tracking
A full history of communications is recorded between your staff and customers and/or internally within your company. This enables your customers to track their own and company's requests, your staff to keep on top of their allocated requests and your company to manage requests quickly and effectively.
Users can view all of their own or their company's requests and see their progress
Staff/wrokers can view all requests
Local filter helps users find requests quickly
Advanced filter helps to find requests with the help of specific searches
Modules
Request Tracking
Self-service Portal
Knowledge Base
Time Recording
Billing
Service Level Agreements
Management Reporting
Key Features
Email Notifications
SMS Message Alerts
Customer Request Submissions
File Attachments
SLA Integration
Worldwide Access
Alarms and Escalations
Manage Staff Schedules and Workloads
