Active requests seen by the administrator
New request from the view of the users 
The advanced filter helps you find requests very quickly
Alarms and Escalations help you keep on top of requests 
Reporting is calculated using the company operating times
Time sheets help keep a track of billable requests 
An example of an assignment email received by a worker
Modules
Request Tracking
Self-service Portal
Knowledge Base
Time Recording
Billing
Service Level Agreements
Management Reporting
Key Features
Email Notifications
SMS Message Alerts
Customer Request Submissions
File Attachments
SLA Integration
Worldwide Access
Alarms and Escalations
Manage Staff Schedules and Workloads
