WebHelp is a product of Accent Software Ltd

24 January, 2019 - Thursday

Active requests seen by the administrator


New request from the view of the users


The advanced filter helps you find requests very quickly


Alarms and Escalations help you keep on top of requests


Reporting is calculated using the company operating times


Time sheets help keep a track of billable requests


An example of an assignment email received by a worker



ImageRequest Tracking

ImageSelf-service Portal

ImageKnowledge Base

ImageTime Recording


ImageService Level Agreements

ImageManagement Reporting

Key Features

ImageEmail Notifications

ImageSMS Message Alerts

ImageCustomer Request Submissions

ImageFile Attachments

ImageSLA Integration

ImageWorldwide Access

ImageAlarms and Escalations

ImageManage Staff Schedules and Workloads


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