WebHelp is a product of Accent Software Ltd

21 October, 2018 - Sunday

Active requests seen by the administrator

 

New request from the view of the users

 

The advanced filter helps you find requests very quickly

 

Alarms and Escalations help you keep on top of requests

 

Reporting is calculated using the company operating times

 

Time sheets help keep a track of billable requests

 

An example of an assignment email received by a worker

 

Modules

ImageRequest Tracking

ImageSelf-service Portal

ImageKnowledge Base

ImageTime Recording

ImageBilling

ImageService Level Agreements

ImageManagement Reporting

Key Features

ImageEmail Notifications

ImageSMS Message Alerts

ImageCustomer Request Submissions

ImageFile Attachments

ImageSLA Integration

ImageWorldwide Access

ImageAlarms and Escalations

ImageManage Staff Schedules and Workloads

News

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