WebHelp is a product of Accent Software Ltd

21 October, 2018 - Sunday

Self-service Portal

 

By allowing your customers to add new requests and search for possible past solutions, the system will massively reduce your staff's workload which in turn increases productivity. As the system is web based and available 24x7, your customers can see the current status of all of their requests, reducing follow-up calls.


 

> Customers can add requests themselves

 

> 24/7 availability

 

> Access from anywhere in the world

 

> Reduces your company's workload

 

Modules

ImageRequest Tracking

ImageSelf-service Portal

ImageKnowledge Base

ImageTime Recording

ImageBilling

ImageService Level Agreements

ImageManagement Reporting

Key Features

ImageEmail Notifications

ImageSMS Message Alerts

ImageCustomer Request Submissions

ImageFile Attachments

ImageSLA Integration

ImageWorldwide Access

ImageAlarms and Escalations

ImageManage Staff Schedules and Workloads

News

Try a free 14 day trial HERE

Download the latest prices HERE

Download our WebHelp leaflet HERE