WebHelp is a product of Accent Software Ltd

24 January, 2019 - Thursday

Service Level Agreements


To help you meet your contractual agreements, the system is fully configurable with the use of alarms and escalations.  Setting time margins, you are able to make sure that requests are being dealt with promptly and within your service level agreements that you have with your customers.



> Meet contractual agreements


> Keep on top of requests for all of your clients


> Multi-level alarms at different points of the request cycle


> Email and/or SMS alerts


ImageRequest Tracking

ImageSelf-service Portal

ImageKnowledge Base

ImageTime Recording


ImageService Level Agreements

ImageManagement Reporting

Key Features

ImageEmail Notifications

ImageSMS Message Alerts

ImageCustomer Request Submissions

ImageFile Attachments

ImageSLA Integration

ImageWorldwide Access

ImageAlarms and Escalations

ImageManage Staff Schedules and Workloads


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