WebHelp is a product of Accent Software Ltd

20 August, 2018 - Monday

Service Level Agreements

 

To help you meet your contractual agreements, the system is fully configurable with the use of alarms and escalations.  Setting time margins, you are able to make sure that requests are being dealt with promptly and within your service level agreements that you have with your customers.

 


 

> Meet contractual agreements

 

> Keep on top of requests for all of your clients

 

> Multi-level alarms at different points of the request cycle

 

> Email and/or SMS alerts

Modules

ImageRequest Tracking

ImageSelf-service Portal

ImageKnowledge Base

ImageTime Recording

ImageBilling

ImageService Level Agreements

ImageManagement Reporting

Key Features

ImageEmail Notifications

ImageSMS Message Alerts

ImageCustomer Request Submissions

ImageFile Attachments

ImageSLA Integration

ImageWorldwide Access

ImageAlarms and Escalations

ImageManage Staff Schedules and Workloads

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