To help you meet your contractual agreements, the system is fully configurable with the use of alarms and escalations.  Setting time margins, you are able to make sure that requests are being dealt with promptly and within your service level agreements that you have with your customers.

 

 

Meet contractual agreements

 

Keep on top of requests for all of your clients

 

Multi-level alarms at different points of the request cycle

 

Email and/or SMS alerts