WebHelp is a product of Accent Software Ltd

21 October, 2018 - Sunday

Time Recording

 

Time Sheets are available to record the amount of time spent dealing with a ‘Request; allowing you to bill customers or clients on the ‘time-basis’ if necessary.  It also allows you to analyse the amount of time spent on a ‘Request’ by an employee so you can determine whether they have been prompt in their resolution.

>

 

> Staff record time against requests

 

> Helps with billing and reporting

 

> Keeps staff time records which helps productivity

 

> Full time sheet reports available

Modules

ImageRequest Tracking

ImageSelf-service Portal

ImageKnowledge Base

ImageTime Recording

ImageBilling

ImageService Level Agreements

ImageManagement Reporting

Key Features

ImageEmail Notifications

ImageSMS Message Alerts

ImageCustomer Request Submissions

ImageFile Attachments

ImageSLA Integration

ImageWorldwide Access

ImageAlarms and Escalations

ImageManage Staff Schedules and Workloads

News

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